Privacy Policy

1. Overview
AstraLuxe respects your privacy. This policy explains what personal data we collect, how we use it, and the measures we take to protect it. By using our services, you agree to the practices described here.

2. Data We Collect
We may collect the following data:

  • Contact details: name, email address, phone number
  • Service-related information: e.g. rental documents, apartment requirements
  • Usage data: visited pages, session duration, interactions
  • Technical data: IP address, browser type, device type

3. Purpose of Processing
We use your data to:

  • Provide services such as apartment search and coordination
  • Answer inquiries and provide support
  • Improve website functionality
  • Comply with legal obligations
  • With your consent: send information about new services or updates

4. Data Security
Your data is stored on secure servers in Switzerland and protected with industry-standard encryption and access controls. While no system is 100% secure, we apply established measures to safeguard your information.

5. Sharing with Third Parties
We only share data when necessary to:

  • Deliver services through trusted partners
  • Comply with legal or regulatory requirements
  • Use data for specific purposes with your explicit consent

6. Your Rights
You have the right to:

  • Access your stored personal data
  • Request correction or deletion of inaccurate data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

7. Retention
We keep personal data only as long as necessary to provide our services or as legally required. You may request deletion or restriction at any time by contacting us at privacy@astraluxepro.com.

8. Contact
For questions or to exercise your rights, contact us at privacy@astraluxepro.com. We typically respond within 30 days.

GDPR Compliance Statement

1. Our Commitment
AstraLuxe is committed to complying with the EU General Data Protection Regulation (GDPR). We respect your privacy and ensure transparency and control over your personal data.

2. Your Rights under GDPR
If you are based in the EU, you have the right to:

  • Access the data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with a supervisory authority

3. Legal Basis for Processing
We process personal data based on:

  • Your consent (e.g. contact inquiries)
  • Contract performance (e.g. service delivery)
  • Our legitimate interest in improving and securing our services

4. Data Transfer & Storage
Your data is stored on secure servers in Switzerland and may be transferred internationally under safeguards such as Standard Contractual Clauses.

5. Withdrawal & Deletion
You may withdraw your consent or request deletion at any time by contacting us at privacy@astraluxepro.com. Processing carried out prior to withdrawal remains lawful.

6. Data Protection Contact
For questions or concerns regarding data protection, contact us at privacy@astraluxepro.com. We aim to respond within 30 days.

7. Updates to this Statement
This statement may be updated to reflect legal or organizational changes.
Last Updated: September 23, 2025.